Refund Policy

xPointLabs is a business software service sold on a subscription basis. Except where required by applicable law, fees already billed for a subscription period are generally non-refundable.

This reflects the nature of the Service, including access to software, processing capacity, analytics workflows, support availability, and other value made available during the relevant billing period.

xPointLabs is a product operated by Trustity Ltd.

We may review refund requests on a case-by-case basis in situations such as:

• duplicate charges;
• clear billing errors;
• provider-side transaction failures that resulted in an incorrect charge;
• material platform-side failures that prevented substantial delivery of the subscribed Service.

Approval of any exception remains at our discretion unless a refund is required under applicable law.

Refunds are less likely to be granted where paid services have already been delivered, including where the customer has used analytics capacity, generated reports, imported data, consumed plan entitlements, or otherwise received the operational benefit of the Service.

If usage-based limits, analysis credits, or similar commercial allocations have already been materially consumed, that usage may be taken into account in any refund review.

Customers may cancel or downgrade a subscription through the billing features made available in the Service or through the billing provider interface where applicable.

Cancellation usually stops future recurring charges, but does not automatically entitle the customer to a refund for the current billing period unless otherwise required by law or expressly approved by xPointLabs.

To request a refund review, contact service@xpointlabs.com and include the workspace name, billing email, date of the charge, the amount charged, and any transaction or subscription identifiers available from the billing provider.

Please provide enough detail for us to review the issue quickly, including whether the concern involves a duplicate charge, a billing error, or a platform-side failure.

We aim to review billing and refund-related requests within a commercially reasonable timeframe.

Founder review required: insert the expected refund-review response window, for example “within 5 business days,” once the support workflow is finalized.

Subscription charges may be processed through a third-party billing provider. Timing, payment-method handling, proration, charge display, taxes, and provider-specific cancellation effects may depend on that provider’s operational rules and checkout configuration.

We may update this Refund Policy from time to time to reflect changes in our billing model, provider setup, legal obligations, or support practices. Updated versions will be posted on this page with a revised effective date.